CAPS Overview
Avanco developed and refined CAPS over more than two decades in close collaboration with Pennsylvania county child-welfare agencies and the professionals who use CAPS every day.
Today, CAPS operates as an enterprise platform used by fifty-eight counties and over 6,500 daily users to manage critical services including abuse investigations, foster care, adoption, and family support programs.
The platform enables secure coordination across county agencies while supporting integration with Commonwealth systems and federal reporting requirements.
Operating at Scale
58 counties
and over 6,500 users are
actively using CAPS
Over 85% of Pennsylvania counties are supported
Expanded from a single county to statewide adoption over
10 years
Structured Governance and Continuous Evolution
CAPS operates under a formal Governance Board comprised of representatives from participating counties across Pennsylvania.
Counties actively participate in defining requirements, prioritizing enhancements, testing system updates, and voting on changes.
Avanco manages system releases in coordination with the Governance Board, ensuring continuous alignment with operational needs.
Integrated with State and Federal Systems
CAPS is integrated with Pennsylvania’s Child Welfare Information System (CWIS) and supports federal reporting requirements including AFCARS.
The platform is continuously updated to align with evolving state and federal regulations, ensuring compliance and data accuracy.
Platform Capabilities
- Intake and abuse reporting workflows
- Case lifecycle management
- Foster care and adoption tracking
- Compliance monitoring and reporting
- Secure role-based access controls
Investing in the Next Generation of CAPS
Avanco is undertaking a multi-year investment in the continued modernization of CAPS. Working closely with our county customers, child-welfare professionals, and technology partners, we are developing a product and technology roadmap focused on improving the user experience, expanding mobile capabilities, strengthening infrastructure and cybersecurity, enhancing user training and support, and creating new opportunities to leverage data, analytics, and artificial intelligence.
Our objective is to combine more than two decades of child-welfare domain expertise, proven functionality, and trusted customer relationships with modern technologies to deliver an increasingly intuitive, capable, and effective platform.
These investments reflect Avanco's long-term commitment to Pennsylvania's child-welfare community and to supporting the professionals who protect children and strengthen families.
Ongoing Operations and Sustainment
CAPS is continuously supported and enhanced to meet evolving program and regulatory requirements, including system updates, user training, and operational support.
Enterprise Technology Foundation
CAPS is built on a secure, enterprise-grade Oracle architecture designed for scalability, performance, and integration across complex environments.
Enterprise Security
CAPS operates within a secure environment with SOC 2 compliance, multi-factor authentication, continuous monitoring, and regular security testing.
