CAPS Overview
Avanco developed the CAPS platform in close partnership with the Commonwealth of Pennsylvania in 2005 to support the full lifecycle of child welfare case management.
Today, CAPS operates as an enterprise platform used by fifty-eight counties and over 8000 daily users to manage critical services including abuse investigations, foster care, adoption, and family support programs.
The platform enables secure coordination across county agencies while supporting integration with Commonwealth systems and federal reporting requirements.
Operating at Scale
58 counties
and over 8000 users are
actively using CAPS
Over 85% of Pennsylvania counties are supported
Expanded from a single county to statewide adoption over
10 years
Structured Governance and Continuous Evolution
CAPS operates under a formal Governance Board comprised of representatives from participating counties across Pennsylvania.
Counties actively participate in defining requirements, prioritizing enhancements, testing system updates, and voting on changes.
Avanco manages system releases in coordination with the Governance Board, ensuring continuous alignment with operational needs.
Integrated with State and Federal Systems
CAPS is integrated with Pennsylvania’s Child Welfare Information System (CWIS) and supports federal reporting requirements including AFCARS.
The platform is continuously updated to align with evolving state and federal regulations, ensuring compliance and data accuracy.
Platform Capabilities
- Intake and abuse reporting workflows
- Case lifecycle management
- Foster care and adoption tracking
- Compliance monitoring and reporting
- Secure role-based access controls
Enterprise Technology Foundation
CAPS is built on a secure, enterprise-grade Oracle architecture designed for scalability, performance, and integration across complex environments.
Ongoing Operations and Sustainment
CAPS is continuously supported and enhanced to meet evolving program and regulatory requirements, including system updates, user training, and operational support.
Enterprise Security
CAPS operates within a secure environment with SOC 2 compliance, multi-factor authentication, continuous monitoring, and regular security testing.